Resume Versions
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Current Role
IT Service Desk Analyst — NTT DATA
The active public resume surface is projection-based. These are the only published resume artifacts in active use.
IT Support
Front-line enterprise support projection for incident handling, service requests, Microsoft administration, identity and access work, endpoint troubleshooting, and escalation judgment.
Role Targets
Technical Operations
Operational support projection for endpoint remediation, application support, deployment troubleshooting, privileged access handling, package-level investigation, and structured improvement work.
Role Targets
AI / Process Improvement
AI-forward operations projection for workflow mapping, troubleshooting analysis, documentation, remediation design, and turning recurring support issues into repeatable operational outputs.
Role Targets